"sigh"

You Asked For It!

Since 1993 I have had the rare but wonderful opportunity to work on the service and support line directly face to face with the customer, sometimes getting screamed at and cussed out in close range, ;-). I am one of few people in the industry who can say I have TRULY seen and worked with the industry from the inside AND the outside. It makes your service and training approach 100% different when you have had this experience.

I can completely relate when a customer says, the industry is 'unapproachable', 'confusing', 'decentralized' or when they feel they have exhausted all resources to solve what seems to be a very 'simple' problem. It also helps that I don't speak geek, so I have a knack with techno phobic or first time users.Beyond providing cell phone help, my company like most was created to serve customers hence why my loyalty will always be to my customer first. By empowering my customers I am able to help evolve my industry.

About This Site:

On this website I will share with you hundreds of pages of information, proven resources, products, tools and how-to information that was acquired through my many years of personal experience. Rest Assured: Everything has been 'translated' from its original language which was 'technical mumbo jumbo'.

WHAT?:

These are a Few Things You Will Discover on this Website:

WHY?:

Having worked in the wireless industry the past 14 years, with the last 10 years spent primarily training and fixing all kinds of cell phone problems for customers just like you, I know the story all too well. Cellular and Wireless support is often presented as a mass of information and misinformation. It’s like you search for answers and perhaps you find one part of an answer, but what about the other critical things that are relevant to that answer that happened before or after that part. How does it all go together?

FOR WHO?:

For YOU of course, ;-) As I have always closely worked directly with customers just like you (individuals, corporate and government, technophobics and techie junkies alike) and helped to solve every cell phone problem imaginable from conception to completion, I have heard, seen and experienced everything from both the customer and cell phone company point of view.

Even with hundreds of pages of support, resources, how-to guides, training guides, tips and tricks of the industry, nothing is truly relevant until you personally experience it and unless you know the terms to search for to find 'EXACTLY' what you want, chances are you are not going to find what you are looking for. This problem could come about on any given day of any given month. This website is made for the people who want to look in one place on that any given day or month and find exactly what they are looking for. The easiest way to navigate through this site is to see how all the pages are laid out via the Start Here page.

HOW?:

As my customers are generally looking for help with ‘day to day’ cell phone issues that come about, many of the support websites they tried to utilize to help them were either too specialized, too generic, too technical or simply not practical for them. As it is not resourceful to answer every question from every customer (especially since most of those questions are very similar), now the rest of the world can benefit from the website I built for all of *my special customers*.

It Takes a Village

Wireless is a constantly growing and emerging industry so it depends on everyone within the industry sharing and pooling knowledge to help the industry evolve. Unfortunately, I don't think we have enough of that, but we will eventually get there. It starts with someone seeking change like me, who has the nerve to put it out there. So I am putting it out there and if you want to send something back, BRING IT ON with delivery confirmation :) I know that I am a minority in the industry in more ways than one, so throughout the years I've done my research extensively and taken excellent care of my clients. I have history and loyal customers on my side and hoping that will work in my favor. If all else fails, I put in over 360 volunteer hours last year and have already exceeded that amount in 2007. I haven't had to take many withdrawals so I hope my 'good karma' account will come save me.

Needless to say, I am always grateful for the extensive amount of long term relationships I have built and maintained within the industry throughout the years. Many people have come and gone but each have brought something new and critical to add to the 'how it all goes together puzzle' during their stay. But never mind that, you got me...at least for the moment ;-) I am here, willing and able to share with you ALL I have learned through my own remarkable journey.

Hence, the creation and purpose of this website....which I certainly hope that you will enjoy!

STILL NEED HELP?:

learn. dream. share. evolve.

Shonika

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